Social Advertising: The Double-Edged Social Review Sword

Social media advertising modernises word-of-mouth marketing excellently. This is largely in part to the review systems that platforms like Facebook offer.

Because of this, it has become such an integral part of digital marketing.

But it can be a bit of a double-edged sword, with positive reviews improving the reputation of your business and brand, while negative ones can damage it.

The trouble is, these review features are often used to smear brands that don’t deserve it.

And in a time where consumers are looking to the opinions of other for an honest accounts of business experiences, this can end up being a game where no one wins.

Social Advertising Review Cautions

Reviews are there to help consumers make informed choices about which brand, product or service to use. This is great since it  allows existing customers of a company to use Google or Facebook business reviews (to name a few) to share their experiences with others.

But offering excellent services and products is no guarantee that you will be given good reviews. In fact, businesses are sometimes slated by competitors who intend on taking clientele away from them.

This is worse for consumers, because it undermines the trustworthiness of the review system. Because they act on fake reviews they may opt for substandard services. The kind of services which could only reach their audience by upsetting the reputation of their competitors.

This Doesn’t Mean that Only Consumers Should Review Companies

There are many instances where a reliable review might not come from a customer:

Reviews may come from a company’s employees, since they have daily interactions with the concerned institution.

They may come from customers who have had a positive, or negative experience with a brand, and want to tell others about it.

Also, reviews can come from business partners who want to pass on their impression of a company, because they too have daily interactions with them.

Unfortunately, while these are the sects that make up an important part of a social media marketing campaign, they are not the only people who are likely to leave reviews on a page, and those not mentioned in the list are more than likely to leave a negative one.

Do Professional Fake Reviewers Exist in Social Advertising?

The unfortunate answer is yes, which is why consumers need to know how to spot them. Let me give you an account of one reviewer who worked to damage a friend’s coffee shop’s reputation, which sparked us to investigate a little further.

Here’s what we found:

Monday:

The reviewer attended a coffee shop in Seattle where the mugs were chipped, and the coffee was sub-standard.

Tuesday:

The reviewer attended a bridal shop in Portugal where all the dresses were disproportionate and over-priced.

Thursday:

With just a day’s break in between, the reviewer found themselves in Singapore, struggling to eat their way through a dry, tasteless sandwich that they paid over $15 for.

Saturday:

On Saturday, the reviewer attended a baby shower in Canada where they had an argument with a photo-booth operator, who arrived without the proper equipment and was rude to the mother to be.

Sunday:

On Sunday, the reviewer took part in a group meditation session in Oman, claiming that the instructor was a hack and just in it for the money.

So How Do I Spot Authentic Reviews?

These points will help you spot which reviews you can trust:

  • The review provides information on:
    • The type of service that was offered to the reviewer.
    • The exact nature of what went wrong or right.
    • Who they are and who they work for, or which business they own?
    • Any correspondence given to them by the reviewed company.
  • The review has no evidence of generic language and is in depth and detailed enough to seem real.
  • The review mentions actual names of people in the business.
  • The company being reviewed has responded to the grievance.
  • There is no mention of competing companies, brands, services or products.

Right Click Media Only Supports Healthy Competitive Practices

At Right Click Media we understand the competitive nature of business, and we know how tough it can be to stay ahead of your competitors.

However, we only support those digital and social media marketing practices which add value to a business without having to take it from their competitors.

Contact us today or visit our website to learn more about our offers on SEO, web and app development, as well as social advertising and selling.

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Ideal Social Media Marketing Platforms

Let’s talk social advertising, because platforms like Facebook and Instagram are designed with digital marketers in mind.

Social media marketing is now a mainstay in the industry, with about as much promotional weight as Google themselves.

But there are an overwhelming number of these platforms, many of which are better for some marketing objectives than others.

So let’s take a look at the most popular ones. Those that are not only effective, but fairly easy to use and, of course, affordable:

Social Advertising on Facebook & Instagram

Facebook has been a giant in social media marketing for a long time now. They offer refined targeting tools, in-depth analytics and the ability to seamlessly manage multiple marketing accounts. Their pricing is competitive as well, allowing users to allocate their own budget and spread it over a period of time that they want their ads to run for.

On the organic side, Facebook can also be put to good use without spending anything. Of course, the ads will likely have far less reach than if they are boosted through payment.

Similarly, Instagram is a great tool for getting ads out to the right people. Reliant more on video and image content than Facebook, but to the same effect.

Social Advertising on LinkedIn

If Facebook and Instagram are a promotional party, LinkedIn is more of a networking event. By that mean that it is a far more professional platform than the former mentions.

It is as good as Facebook and Insta in terms of creating, sharing and boosting contacts, but operates in a more corporate climate.

Because of this, it is a particularly good platform for B2B marketing.

Social Advertising on YouTube

You can’t have a blog about social media platforms without speaking about YouTube. Technically, it is a social media platform, although it is also a search engine. This means it brings in powerful marketing tools from both worlds.

In terms of social media marketing, it is a great place to engage directly with the relevant audience with engaging and enjoyable content. This content can be shared to build brand awareness and authority.

In terms of how it works on the search engine side of things, YouTube is owned by Google, and as such, uses Google Ads as its main tool for marketing, which is one of the most powerful on the planet for targeting, reach and metrics.

Contact Right Click Media for Details

If you would like to know more about how we can assist you with your own social advertising campaign on any platform, be sure to get into contact with a representative from Right Click Media today, or visit our website for additional information on our offers.

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